PRIVACY POLICY

We collect information that you provide directly to us when you register for a league, sign up for our newsletter, or communicate with us. This may include:

• Name, email address, phone number, and mailing address.
• Date of birth and shirt size.
• Emergency contact information.
• Payment information (processed securely through our third-party payment providers).

We use the information we collect to operate, maintain, and improve our services, including:

• Processing your registration and payments for leagues and events.
• Communicating with you about schedules, standing updates, and league announcements.
• Sending you marketing communications about upcoming seasons and events (you can opt-out at any time).
• Creating team rosters and verifying age eligibility.

Gem City Social Sports is all about the community vibe. By participating in our leagues and events, you acknowledge that photos and videos may be taken of you during game play and social events.

We use selected photos and videos from league activities, including player uploads to League Hub, for marketing on our website, social media channels, and promotional materials when that use is covered by the applicable league waiver or other permission. Material posted to social media may be public and subject to those platforms' terms. If you have specific concerns about a photo or video, please contact us.

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.

We may share your information with third-party service providers who help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.

This policy also covers the Gem City Social Sports Android app and League Hub. The app uses your sign-in and account identifier to connect you with your eligible leagues and teams. Depending on the features you use, you may provide or update a profile photo, phone number, address, birthdate, gender, shirt size, skill level and emergency contact details. League activity may include attendance, game results, scores and reward points.

Team chat, league and community posts, comments, poll responses, photos, videos and reports are sent to our service when you use those features. Your submissions may be shown to the team, league or community audience identified in the app; uploaded photos and videos may also be selected for external marketing as described above. Authorized staff may review reported content for safety and moderation. Limited upload and check-in failure details, such as stage, reason, platform and file-size range, may be sent to our service for troubleshooting. We use Google Firebase and Google Cloud for app sign-in, data, media storage and server functions.

If you enable Android notifications, the app may register a device notification token and associated account and device details with our service and Google Firebase Cloud Messaging so we can deliver league updates. You can turn notifications off in the app or your device settings. The current Android build has native notification support, while Firebase Analytics and Firebase Performance collection are disabled. The app does not show third-party ads.

When an available check-in feature asks for your location and you choose to use it, the app requests foreground location and may send a precise location and accuracy reading to our server to validate that check-in. It does not request background location. The app can also use your camera or selected photos and videos when you choose to add media; ordinary browsing does not require location, camera or media access.

Registration and payment open the Gem City Social Sports website in your browser. The Android app does not collect your full payment-card number. We use access controls and encrypted connections to protect app data in transit. For account-deletion requests and current retention terms, see the section below; requests may require verification and some records may be retained as described there.

The iPhone and iPad app uses your League Hub account and the shared account, league, team and media services described above. When you enable notifications, we register an account-linked device notification token and installation identifier with our service and use Apple Push Notification service (APNs) to deliver alerts. You can turn notifications off in the app or in your device settings.

You can request account deletion at our account deletion page or contact us for help. We aim to acknowledge verified requests within two business days and complete them within 30 calendar days. If review takes longer, we will explain what remains and why. Deletion does not cancel a registration or issue a refund.

Our retention baseline is seven years for necessary registration, payment, refund and accounting evidence, measured from the latest applicable tax filing, due date or final payment, refund or dispute closure. Adult participation and waiver evidence is generally kept for seven years after the last covered participation or related claim closure. Insurance requirements, legal holds and applicable obligations may require longer retention; minor-related records require separate review.

Routine support records are kept for up to two years after closure and may be removed earlier following a verified deletion request. Safety evidence is kept while a case is unresolved and for 90 days after resolution, subject to applicable holds. We preserve other players' records and shared league structures while removing supported personal content or account links.

We retain limited deletion and security records to verify fulfillment and prevent restored data from reopening an account. Detailed deletion records and receipt lookups have a one-year retention limit after completion unless further review or a hold requires them; a minimized outcome record is retained for three years. External services and backups are reviewed separately. An app completion receipt does not confirm immediate erasure from every provider or backup. Retained information is restricted to its necessary purpose and is not used to rebuild your marketing profile.